Position Summary

Title: Volunteer Services Manager Reports to: Director of Operations
Location: Orlando, FL
Status: Full Time, Salaried
Pay Rate: $60,000 annually

We are seeking a Volunteer Services Manager to join one of Central Florida’s oldest and most established social service agencies. Our mission is to create housing solutions, provide compassionate homeless day services, and work alongside partners to inspire community action.

The Volunteer Services Manager will lead and grow the organization’s volunteer engagement efforts. This position is responsible for developing and implementing a comprehensive volunteer strategy that supports organizational goals, enhances community engagement, and expands operational capacity through meaningful volunteer involvement.

Chief Responsibilities and Duties

General Responsibilities
The Volunteer Services Manager oversees volunteer recruitment, onboarding, retention, recognition, training, and community partnerships while ensuring a high-quality volunteer experience aligned with the mission of the organization. This role collaborates closely with department leaders to identify volunteer needs, improve systems and processes, and create scalable volunteer opportunities that strengthen organizational impact.

Strategic Leadership & Department Oversight
• Develop and implement a strategic volunteer engagement plan aligned with organizational priorities and operational needs.
• Lead the growth and sustainability of the volunteer services department through long-term planning, community engagement, and partnership development.
• Establish measurable goals, performance metrics, and reporting systems related to volunteer recruitment, retention, service hours, and community impact.
• Evaluate and improve volunteer systems, policies, procedures, and training processes to increase effectiveness and efficiency.
• Collaborate with leadership and department managers to assess organizational volunteer needs and develop impactful service opportunities.

Volunteer Recruitment & Community Engagement
• Develop strategic partnerships with corporations, churches, schools, civic groups, and community organizations to expand volunteer participation.
• Oversee recruitment initiatives and outreach strategies designed to increase volunteer engagement and diversify volunteer participation.
• Represent the organization at community events, volunteer fairs, and partnership meetings as needed.
• Strengthen volunteer stewardship practices through recognition initiatives, communication strategies, and relationship management.

Staff Supervision & Leadership
• Supervise and support the Volunteer Coordinator position as a direct report, including scheduling, coaching, performance management, and professional development.
• Provide guidance and leadership to interns, volunteer team leaders, and committee members.
• Foster a culture of hospitality, professionalism, and mission-centered service throughout all volunteer interactions.

Operational Management
• Oversee volunteer scheduling, onboarding, orientation, and training processes.
• Ensure accurate volunteer data tracking and reporting through volunteer management systems (Volgistics).
• Support operational service areas including meal service, guest services, administrative support, special events, donation management, and campus projects.

Qualities and Competencies
• Strong interpersonal, relationship-building, and organizational skills.
• Excellent written and verbal communication skills.
• Demonstrated leadership ability with supervisory experience preferred.
• Experience leading or scaling volunteer engagement programs in a nonprofit, healthcare, education, faith-based, or community service environment.
• Ability to build strategic partnerships and engage diverse community stakeholders.
• Strong project management, organizational development, and problem-solving skills.
• Volunteer management software experience preferred.
• Comfortable interacting daily with adults and children experiencing homelessness.

Education and Experience
• Experience in volunteer management, community engagement, nonprofit operations, fundraising, or related leadership roles.
• Excellent oral and written communication skills.
• Attention to detail and extremely organized, able to organize and manage multiple priorities.
• Able to manage and recruit interns, volunteers and committee members.
• Outgoing team player, ability to professionally speak with a variety of individuals ranging from executive director & staff, volunteers, board of directors, donors, and adults experiencing homelessness and poverty.
• Thorough experience with MS Office (Word, Excel, PowerPoint).
• Bachelor’s degree preferred in nonprofit management, communications, business administration, public administration, human services, or a related field. Equivalent professional experience may be considered.