Celebrating 10 years of “neighbors helping neighbors” with more than 8,000 services provided, Neighbors Network remains a vital support system for older adults across nine Central Florida zip codes. By connecting members with a dedicated circle of volunteers, we simplify the challenges of aging and help seniors stay safe and independent at home. Whether providing transportation to medical appointments, assisting with household tasks, or offering vital social engagement, Neighbors Network fosters a grassroots culture that strengthens community bonds and reduces isolation. Our mission ensures that seniors remain active, connected, and supported members of Central Florida.

Role Overview

Volunteers are the heartbeat of Neighbors Network. The Volunteer Manager leads the strategy and execution of volunteer recruitment, onboarding, engagement, and retention, ensuring high-quality support for our members and a rewarding experience for our volunteers. This is a one-year renewable contract position averaging 25 hours/week at $20/hour.

Key Responsibilities

Strategy & Recruitment

• Develop and execute an annual volunteer recruitment plan.
• Present at community events, local organizations, and networking groups to build awareness and recruit potential volunteers.

 Onboarding & Offboarding

• Lead processing for potential volunteers, including:
  • Application review and initial phone screening
  • Level II background check clearance
  • Conducting reference checks
  • Distributing guidelines and the Volunteer Handbook
  • Creating and delivering official photo ID cards
  • Facilitating introductions to Rides and Services Coordinators
• Annually update the Volunteer Handbook and distribute digital copies to all active volunteers.

 Management & Coordination

• Supervise and support the Rides Coordinator and Services Coordinator positions.
• Master and maintain proficiency in software platforms utilized by volunteer coordinators.
• Maintain complete and accurate volunteer records across organizational tools, including CRM, Constant Contact, and Excel.

 Engagement & Retention

• Coordinate with the Life Enrichment Manager to maintain monthly communication with all volunteers via Constant Contact newsletters.
• Conduct ongoing 1-1 outreach to collect volunteer feedback, answer questions, and address concerns.
• Facilitate regular group gatherings and peer-learning opportunities for volunteers to share experiences and connect.
• Design and implement an annual volunteer recognition and appreciation program.
• Work closely with the Life Enrichment Manager and Membership Chair to ensure organizational alignment.

 Preferred Qualifications & Skillset

• A creative, enthusiastic, and upbeat perspective on how volunteers can best support and empower members.
• Exceptional written, verbal, and digital communication skills for both 1-on-1 interactions and group presentations.
• Strong judgment in identifying and tactfully addressing situations that fall outside Neighbors Network guidelines.
• Proven ability to work cross-functionally and foster effective teamwork.

Please send a cover letter and your resume to Cindy Williams at cindy@neighborsnetworkfl.org.