Summary

The Chief Operations Officer (“COO”) serves as a senior operational leader responsible for strategic and operational leadership, execution, and management of core functions that drive growth and impact. This role builds and manages partnerships with businesses, churches, volunteers, and community leaders, oversees program design (LifeWorks and industry academies), and ensures seamless connections between job seekers, participants, and opportunities.

The COO also leads shared services functions (marketing, communications, IT, HR contractors, and vendor management), financial management (budgeting, forecasting, compliance, and 990), and data & analytics to inform strategy and decision-making.  While not directly responsible for philanthropy or board governance, this role supports CEO-led donor and board initiatives through operational alignment, reporting, and execution. This role reports to the CEO/President and involves strategic execution, team leadership, financial oversight, and project-managing transformational change to scale programs, regions, and impact.

People Management

Responsible for overseeing programs, partnerships, shared services, and data-driven functions, creating an environment where employees thrive and organizational goals align with team well-being and success.  Direct reports include: Program Director, Partnerships Director, and leaders for shared services, finance, and operational support roles.